Tietosuojakäytäntö

🇬🇧 English | 🇫🇮 Suomi

🇬🇧 ENGLISH

Cross that matters operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Cross that matters is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or carry out other transactions through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

• Contact details, including your name, address, billing address, shipping address, telephone number and email address.

• Financial information, including credit card, debit card and bank account numbers, payment card information, financial account information, transaction details, payment information and other payment confirmation details.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including the products you view, place in your shopping cart, add to your wishlist, purchase, return, exchange or cancel, and your previous transactions.

• Communications with us, including information you provide when communicating with us, for example when submitting a customer support enquiry.

• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

• Usage information, including information about your interactions with the Services, such as how and when you interact with or navigate the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, interact with us or otherwise provide personal information to us.

• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.

• Through our service providers, including when we engage them to provide certain technologies and when they collect or process personal information on our behalf.

• From our Shopify Partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalising and improving the Services

We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and products of interest, send account-related notifications, process purchases, returns, exchanges and other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to submit reviews, and create a personalised shopping experience, such as recommending products related to your purchases.

This may include using your personal information to better personalise and improve the Services.

Marketing and advertising

We use your personal information for marketing and advertising purposes, including sending marketing, advertising and promotional communications by email, text message or post, and displaying online advertisements for products and services through the Services or on other websites.

This may include advertising based on products you have previously purchased or added to your shopping cart and your other previous activity within the Services.

Security and fraud prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, unlawful, unsafe or malicious activity, protect public safety and secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password or other login details with anyone else.

Communicating with you

We use your personal information to provide customer support, respond to you, provide effective services and maintain our business relationship with you.

Legal purposes

We use your personal information to comply with applicable laws and respond to valid legal processes, including requests from law enforcement or government agencies.

We may also use your information to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, or to investigate potential violations of our terms or policies.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• To Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

• To business and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalised advertising with third parties based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites.

• When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

OUR RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve the Services for you.

Information you submit to the Services is transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence, so that the Services can be provided and improved.

In addition, we use certain Shopify enhanced features that incorporate information from your interactions with our store, other merchants and Shopify to help protect, grow and improve our business.

To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and any rights you may have, please refer to Shopify’s Consumer Privacy Policy:

[INSERT LINK TO SHOPIFY’S CONSUMER PRIVACY POLICY]

Depending on where you live, you may exercise certain rights concerning your personal information through Shopify’s Privacy Portal:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on them.

Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, except as stated in the Services.

CHILDREN’S INFORMATION

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

Right of access / right to know

You may have the right to request access to the personal information we hold about you.

Right to deletion

You may have the right to request that we delete personal information we hold about you.

Right to correction

You may have the right to request that we correct inaccurate personal information we hold about you.

Right to portability

You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

Managing communication preferences

We may send you promotional emails. You can opt out of receiving them at any time by using the unsubscribe option included in those emails.

If you opt out, we may still send you non-promotional emails, such as messages about your account or orders you have placed.

Additional rights in the United Kingdom and European Economic Area

If you live in the United Kingdom or the European Economic Area, subject to exceptions and limitations under local law, you may exercise the following rights in addition to those described above:

• Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.

• Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise these rights as indicated in the Services or by contacting us using the contact details below.

For more information about how Shopify uses your personal information and the rights you may have, including rights relating to information processed by Shopify, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising these rights.

We may need to verify your identity before fulfilling your requests, as permitted or required by applicable law.

In accordance with applicable laws, you may appoint an authorised agent to submit requests on your behalf to exercise your rights. Before accepting such a request, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request promptly, as required by applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority.

For the European Economic Area, a list of the relevant supervisory authorities is available here:

[INSERT LINK TO THE LIST OF EEA DATA PROTECTION AUTHORITIES]

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent arrangements issued by the relevant UK authority, as applicable, unless the information is transferred to a country recognised as providing an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons.

We will publish the updated Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please contact:

Ville Koskela

Cross that matters

Rauhankatu 22 as 24

20100 Turku

Finland

Phone: +358 40 037 1445

Email: vj.koskela@gmail.com

For the purposes of applicable data protection laws, Ville Koskela, operating Cross that matters, is the controller of your personal information.

🇫🇮 SUOMI

TIETOSUOJAKÄYTÄNTÖ

Cross that matters ylläpitää tätä kauppaa ja verkkosivustoa, mukaan lukien kaikki siihen liittyvät tiedot, sisällöt, ominaisuudet, työkalut, tuotteet ja palvelut, tarjotakseen sinulle, asiakkaalle, kuratoidun ostokokemuksen (”Palvelut”). Cross that matters toimii Shopifyn teknologialla, mikä mahdollistaa sen, että voimme tarjota Palvelut sinulle.

Tämä tietosuojakäytäntö kuvaa, miten keräämme, käytämme ja luovutamme henkilötietojasi, kun käyt Palveluissamme, käytät niitä tai teet ostoksia tai muita toimia Palveluiden avulla tai muuten kommunikoit kanssamme. Jos Käyttöehtojemme ja tämän Tietosuojakäytännön välillä on ristiriita, tätä Tietosuojakäytäntöä sovelletaan henkilötietojesi keräämiseen, käsittelyyn ja luovuttamiseen.

Lue tämä Tietosuojakäytäntö huolellisesti. Käyttämällä mitä tahansa Palveluita vahvistat, että olet lukenut tämän Tietosuojakäytännön ja ymmärrät tietojesi keräämisen, käytön ja luovuttamisen tässä Tietosuojakäytännössä kuvatulla tavalla.

HENKILÖTIEDOT, JOITA KERÄÄMME TAI KÄSITTELEMME

Kun käytämme termiä ”henkilötiedot”, tarkoitamme tietoja, jotka mahdollistavat sinun tai toisen henkilön tunnistamisen tai jotka voidaan kohtuudella yhdistää sinuun tai toiseen henkilöön. Henkilötiedot eivät sisällä tietoja, jotka on kerätty nimettöminä tai joista on tehty tunnistamiskelvottomia niin, ettei niitä voida käyttää tunnistamiseen tai kohtuudella yhdistää sinuun.

Voimme kerätä tai käsitellä seuraaviin henkilötietoluokkiin kuuluvia tietoja, mukaan lukien henkilötiedoista tehtävät johtopäätökset, sen mukaan, miten olet vuorovaikutuksessa Palveluiden kanssa, missä asut ja sovellettavan lain sallimalla tai edellyttämällä tavalla:

• Yhteystiedot, mukaan lukien nimi, osoite, laskutusosoite, toimitusosoite, puhelinnumero ja sähköpostiosoite.

• Taloudelliset tiedot, mukaan lukien luottokorttien, pankkikorttien ja pankkitilien numerot, maksukorttitiedot, rahoitustilitiedot, maksutapahtuman tiedot, maksutiedot ja muut maksutapahtuman vahvistuksen yksityiskohdat.

• Tilitiedot, mukaan lukien käyttäjänimi, salasana, turvakysymykset, mieltymykset ja asetukset.

• Maksutapahtumatiedot, mukaan lukien tuotteet, joita tarkastelet, laitat ostoskoriin, lisäät toivelistalle tai ostat, palautat, vaihdat tai peruutat, sekä aiemmat tapahtumasi.

• Yhteydenpito kanssamme, mukaan lukien tiedot, joita liität viestintään kanssamme esimerkiksi lähettäessäsi asiakastukitiedustelun.

• Laitteen tiedot, mukaan lukien tiedot käyttämästäsi laitteesta, selaimesta tai verkkoyhteydestä, IP-osoitteesi sekä muut yksilölliset tunnisteet.

• Käyttötiedot, mukaan lukien tiedot vuorovaikutuksesta Palveluiden kanssa, kuten miten ja milloin olet vuorovaikutuksessa Palveluiden kanssa tai navigoit niissä.

HENKILÖTIETOJEN LÄHTEET

Voimme kerätä henkilötietoja seuraavista lähteistä:

• Suoraan sinulta, mukaan lukien luodessasi tilin, käydessäsi Palveluissa tai käyttäessäsi niitä, ollessasi vuorovaikutuksessa kanssamme tai antaessasi muulla tavoin henkilötietojasi meille.

• Automaattisesti Palveluiden kautta, mukaan lukien laitteestasi, kun käytät tuotteitamme tai palveluitamme tai käyt verkkosivustoillamme, sekä evästeiden ja vastaavien teknologioiden kautta.

• Palveluntarjoajiemme kautta, mukaan lukien silloin, kun käytämme niitä tietyn teknologian tarjoamiseen ja kun ne keräävät tai käsittelevät henkilötietojasi puolestamme.

• Shopify Partner -kumppaneiltamme tai muilta kolmansilta osapuolilta.

MITEN KÄYTÄMME HENKILÖTIETOJASI

Sen mukaan, miten olet vuorovaikutuksessa kanssamme tai mitä Palvelua käytät, voimme käyttää henkilötietojasi seuraaviin tarkoituksiin:

Palveluiden toimittaminen, räätälöinti ja parantaminen

Käytämme henkilötietojasi tarjotaksemme sinulle Palveluja, mukaan lukien sopimuksen täyttäminen kanssasi, maksujesi käsittely, tilausten toimittaminen, mieltymystesi ja sinua kiinnostavien tuotteiden muistaminen, tiliisi liittyvien ilmoitusten lähettäminen, ostojen, palautusten, vaihtojen ja muiden tapahtumien käsitteleminen, tilisi luonti, ylläpito ja muu hallinnointi, toimitusten järjestäminen, mahdollisten palautusten ja vaihtojen helpottaminen, arvostelujen tekemisen mahdollistaminen sekä sinulle räätälöidyn ostokokemuksen luonti, kuten ostoihisi liittyvien tuotteiden suosittelu.

Tähän voi sisältyä henkilötietojesi käyttö, jotta voimme paremmin räätälöidä ja parantaa Palveluita.

Markkinointi ja mainonta

Käytämme henkilötietojasi markkinointi- ja mainostarkoituksiin, kuten markkinointi-, mainos- ja myynninedistämisviestinnän lähettämiseen sähköpostilla, tekstiviesteillä tai kirjepostina sekä tuotteiden ja palveluiden verkkomainosten näyttämiseen